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What to do before the plumber arrives:
Turn off the main shutoff valve to prevent water damage.
A Steaming Hot Water Faucet
Open all the hot water faucets to relieve the overheated hot water heater. Turn off the gas or electric supply to the heater. Let the faucets run until cold water flows from them (this indicates the water in the heater is no longer overheated). Close them.
A Faucet That Won’t Shut Off
Immediately turn off the water at the fixture shutoff valve underneath the sink. If there’s no valve there, turn off the main shutoff valve.
A Stopped-Up Sink
Shut off any faucet or appliance (such as dishwasher) that’s draining into the sink.
In an emergency, you’ll want to stop the water from flowing as quickly as possible. If the emergency involves a specific fixture or appliance, first look for its shutoff valve and turn it clockwise to shut off the water to the fixture or appliance only. The shut off valve is usually located underneath a fixture such as the sink or the toilet or behind an appliance such as the washer. It is usually located at the point where the water supply pipe connects to it.
If the problem is not with a fixture or appliance, or if there is no shutoff valve for a fixture or appliance, use the main shutoff to the house. You can usually find the main shutoff valve on the inside or outside of your house where the main water supply pipe enters. Turn the valve clockwise to shut it off.
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